Your Privacy Matters to Us

1. Introduction

Welcome to VoroHQ (operated by Bit By Bit Web Services Private Limited). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us in any capacity.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services:

Personal Information:

• Name, email address, phone number, and company name
• Business details and project requirements
• Billing and shipping addresses
• Professional information and business goals

Automatically Collected Information:

• IP address, browser type, and device information
• Website usage data and pages visited
• Cookies and similar tracking technologies
• Referral sources and traffic patterns

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, provide support, and send service updates
• Registration & Compliance: To complete registrations, filings, and compliance work on your behalf
• Project Management: To coordinate with vendors, service providers, and partners for project execution
• Marketing: To send promotional emails, WhatsApp messages, and newsletters (with opt-out available)
• Analytics: To understand user behavior and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing with Third Parties

In order to deliver comprehensive business solutions, we may share your contact information and relevant business details with trusted third parties. Here's how:

When We Share Your Information:

• Vendors & Service Providers: We work with specialized vendors and service providers to deliver complete solutions. Your information may be shared with legal consultants, developers, designers, production teams, and other professionals necessary to execute your project.
• Government Registrations: When performing company incorporation, trademark registration, or other legal filings, we will submit your information to relevant government authorities and regulatory bodies on your behalf.
• Payment Processors: We use secure third-party payment gateways to process transactions. We never store payment card details.
• Business Partners: In some cases, we collaborate with strategic partners to provide comprehensive services. Your information may be shared with these partners solely for service delivery.

Third-Party Safeguards:

All third parties we work with are contractually obligated to maintain the confidentiality of your information and use it only for the specific purposes for which it was shared.

5. Your Data Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of data processing
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at legal@vorohq.com.

6. Marketing Communications & Opt-Out

We may send you promotional emails, WhatsApp messages, SMS, and other marketing communications about our services, special offers, updates, and industry insights.

How to Opt-Out:

You can unsubscribe from our marketing communications at any time by:

• Clicking the "Unsubscribe" link in any promotional email
• Replying "STOP" to any WhatsApp or SMS marketing message
• Sending an email to unsubscribe@vorohq.com

Note: Even if you opt out of marketing communications, we will still send you essential service-related messages, such as project updates, invoices, support responses, and important account notifications.

7. Payment Information Security

Your financial security is our top priority. We want to make this absolutely clear:

Important Security Notice:

• We use industry-standard payment processors like Cashfree, Razorpay, or similar trusted gateways
• All payment data is encrypted and transmitted securely
• No VoroHQ employee will EVER ask you for:
  • Credit or debit card numbers
  • CVV/CVC security codes
  • Card expiry dates
  • Bank account passwords or PINs
  • OTPs (One-Time Passwords)

8. Communication Consent & DND Override

By using VoroHQ's services or providing your contact information, you explicitly agree to the following:

24/7 Communication Authorization:

You consent to receive phone calls, text messages (SMS), WhatsApp messages, and emails from VoroHQ at any time—24 hours a day, 7 days a week—for the following purposes:

• Urgent Support Requests: Emergency issues requiring immediate attention
• Project Updates: Time-sensitive project milestones, deadlines, or approvals
• Service Delivery: Coordination, consultations, and service-related communications
• Legal & Compliance Matters: Urgent filings, documentation, or regulatory requirements
• Account & Billing: Payment reminders, invoice delivery, and account notifications

Why This Matters: Business transformation and legal compliance often require urgent communication. Time-sensitive decisions, approvals, or legal deadlines cannot wait for business hours. Your explicit consent ensures we can serve you effectively.

If you do not agree to these communication terms, please do not use our services or contact us at legal@vorohq.com before proceeding.

9. Data Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular security updates and vulnerability assessments
• Employee training on data protection and confidentiality
• Secure backup systems and disaster recovery protocols

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver personalized content.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

11. Children's Privacy

VoroHQ's services are intended for businesses and individuals aged 18 years and older. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected data from a child, we will delete it immediately.

If you believe a child has provided us with personal information, please contact us at legal@vorohq.com.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or prominent website notice (for material changes)
• Provide a reasonable notice period before the changes take effect

Your continued use of our services after the updated Privacy Policy takes effect constitutes acceptance of the changes.

13. Contact Us & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

We take all privacy concerns seriously and will respond to your inquiry within 5-7 business days.